13, 1300 & 1800 Business Numbers
The easiest way for your customers to reach you.
Customer service can make or break a business. Make it easy for new or existing customers to contact you with a 13, 1300 or 1800 business number.
Businesses big and small use these numbers to enhance their communications and professional presence. These numbers are short, memorable and dynamic in nature and can help your business generate leads, gain greater command of how calls are dealt with and increase customer satisfaction.
What are 13, 1300 & 1800 Numbers?
13, 1300 & 1800 numbers are inbound Australian phone numbers used for receiving calls.
13, 1300 & 1800 business numbers allow potential leads, staff, and existing customers to make calls to your business from anywhere in Australia. The call is routed to an answer point designated by your business. These points can be customised based on variables such as location or time of day and you can set-up as many you need. Answer points can be a landline or mobile number, call centre or voice answering service.
The most significant differences between 13, 1300 and 1800 numbers are length and costs. 13 numbers are only 6 digits in length, whereas 1300 and 1800 numbers are 10 digits in length. When it comes to costs, calls made to 13 and 1300 numbers will impose a fixed rate charge on your callers. With 1800 numbers, also known as toll-free numbers, your callers will not be charged for the call.
If you’re looking for a reliable and affordable way to connect with your new and existing customers or staff, consider using a 13, 1300 or 1800 number. Plesi will help you assess the different business numbers and recommend the most appropriate option for your business. We’ll set you up accordingly and manage the end-to-end implementation of features such as call routing or phone words.
Why 13,1300 & 1800 Numbers?
An easy way for your customers to find you.
With 13, 1300 and 1800 numbers you have a single point of contact for your business. Providing only one number makes it easier for callers to reach your business. These numbers can also be much easier to remember, particularly if you integrate phone words with your business name.
Accessible from anywhere in Australia.
Yours callers can reach you from anywhere in Australia with a 13, 1300 or 1800 number – and your business can take the calls from anywhere. These numbers are independent of location and require no state-based prefix. They are also transportable and can be used in any state or location in which your business operates in or might move to.
Diverse Routing Features
13, 1300 and 1800 numbers offer unique features like time-based routing and geo-routing. These features enable callers to be diverted to the correct office or contact based on what time of day they are calling, or which location they are making a call from. This can be a great benefit to businesses that operate 24/7 and might have different offices for night and day shifts or for businesses that operate in different locations.
A win for your marketing efforts.
One of the most popular features of these numbers is the ability to incorporate branded phone words. This style of number uses the keypad to spell out a word associated with your brand, products, or services. A memorable phone word can be a great benefit to your marketing and advertising efforts and help increase brand recall and enquiries.
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